Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use our contact form or booking system, we collect the information you provide, including your name, email address, phone number, city, stay preferences, and any special requests.

We also automatically collect basic technical information such as your browser type and IP address (stored as a one-way hash for abuse prevention only).

2. How We Use Your Information

We use your information to:

  • Respond to your stay enquiries and provide personalised quotes
  • Process and confirm bookings
  • Send booking confirmation and pre-arrival information
  • Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. Form submissions are transmitted over HTTPS. We use Vercel for hosting and will use NeonDB (PostgreSQL) for data storage, both of which maintain SOC 2 compliance.

4. Cookies & Analytics

We use essential cookies to ensure the website functions properly. We may use privacy-friendly analytics (PostHog) to understand how visitors use our website. Analytics data is anonymised and does not contain personally identifiable information.

Form input fields are masked in any session recordings to protect your privacy.

5. Third-Party Services

We use the following third-party services:

  • Cloudflare Turnstile — Bot protection on our contact form (non-intrusive, no tracking cookies)
  • Resend — Transactional email delivery for enquiry confirmations
  • Razorpay — Payment processing (when booking is available). Razorpay handles payment data under their own privacy policy.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. To make a request, email us at stay@shashajibhi.com or call +91 8899543976.

7. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.

8. Contact

If you have questions about this privacy policy, please contact us:

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